Need help with your order or have a question about one of our products? Contact our support team at info@avalora-london.com.

FAQ

What are the shipping costs?

We offer FREE shipping on all orders. There are no additional shipping costs, so you can shop with peace of mind.

Can I track my order once it’s shipped?

Yes! Once your order has shipped, you will receive a tracking number. You can use this number to monitor the progress of your shipment through the carrier’s website.

How long does it take to receive my order?

Orders typically arrive within 3-5 business days after shipment, depending on your location. Once your order is on its way, you’ll receive a tracking number so you can monitor its progress.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a full refund. Please ensure the items are in their original condition and packaging. For detailed return instructions, visit our Returns page.

Need Help?

We value providing our customers with the best service, which is why our customer service team is available 7 days a week to assist you!